Queuing Model

Download Now - free evaluation.

The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.

Software is available free for 7 day evaluation. You can also Order Now for immediate online delivery with full functionality and receive a 30 day money back guarantee.

Download Queuing Model Excel 2.0
189k - qme20.exe, Self-Extracting SetUp file.

or

Download Queuing Model Excel 2.0
151k - qme20.zip, Compressed Zip file.

For full functionality and a 30 day money back guarantee you can also...

Only US$27.00 for a Single User Non-Commercial License, plus a 30% discount for Multi User Licenses at just US$18.90. Additional pricing options are provided when you click the Order Now button.

You can download this software free of charge for 7 day evaluation. Software is in Microsoft Excel format and Excel is required for use. To maintain software beyond seven days you must purchase the appropriate license using the Order Now button above or by selecting the required software from our Purchase Online page.

If software is downloaded as a Self-Extracting SetUp file (.exe) when you run the SetUp file it will extract and install the program. If software is downloaded as a standard Compressed Zip file (.zip) it requires unzipping for use. Trial Zip software is available free from Winzip or a simple freeware zip utility is available from JustZIPit.

The specific suitability of this software must be independently assessed. Software is provided as is, use is entirely at the users risk, and use acknowledges that Bizpep and all associated parties are held harmless from any claims or losses relating to software provided.