Queuing Model

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The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.

Software is available free for 7 day evaluation. You can also Order Now for immediate online delivery with full functionality and receive a 30 day money back guarantee.

Download Queuing Model Excel 2.0
189k - qme20.exe, Self-Extracting SetUp file.

or

Download Queuing Model Excel 2.0
151k - qme20.zip, Compressed Zip file.

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Only US$27.00 for a Single User Non-Commercial License, plus a 30% discount for Multi User Licenses at just US$18.90. Additional pricing options are provided when you click the Order Now button.

The download package includes an Excel .xls file suitable for Excel 2007 and Excel 97-2003. Install the download package and open the Excel file. Macros must be enabled for this software to function. If you cannot access the input sheet macros are not enabled. In this case please refer to the Enable Macros information below.

Enable Macros using Excel 2007 to open a .xls file - When you open the .xls Excel file with Excel 2007 a 'Security Warning some active content has been disabled' message maybe displayed. This indicates that Excel has disabled macros. To enable Macros click Options, select Enable this Content and then click OK. This will enable macros and allow the software to function. If a save Compatibility message is displayed you can use the Save As function to either save the .xls file as an Excel Macro-enabled Workbook which has a . xlsm extension or unselect the check file compatibility option and keep the file as an Excel 97-2003 Workbook with a .xls extension. Either option is suitable.

Enable Macros using Excel 93-2003 to open a .xls file - If when you open the Excel software you are not presented with an option to enable macros you may need to adjust your macro security levels. To adjust macro security levels from Excel go Tools, Macro, Security, Security Level. It is recommended that you select Security Level as Medium. When you open software with macros and Security Level is set as Medium you are presented with a message advising that the software contains macros with a prompt to Disable or Enable Macros. Once you have made your adjustment close Excel and reopen, then when prompted click Enable Macros.

You can download this software free of charge for evaluation. Software is in Microsoft Excel format and Excel is required for use. To register software you must purchase the appropriate license using the Order Now button above or by selecting the required software from our Purchase Online page.

If software is downloaded as a Self-Extracting SetUp file (.exe) when you run the SetUp file it will extract and install the program. If software is downloaded as a standard Compressed Zip file (.zip) it requires unzipping for use. Trial Zip software is available free from Winzip or a simple freeware zip utility is available from JustZIPit.

The specific suitability of this software must be independently assessed. Software is provided as is, use is entirely at the users risk, and use acknowledges that Bizpep and all associated parties are held harmless from any claims or losses relating to software provided.