3.10 PADGen 3.1.0.41 http://www.padgen.org Portable Application Description, or PAD for short, is a data set that is used by shareware authors to disseminate information to anyone interested in their software products. To find out more go to http://www.asp-shareware.org/pad Bizpep Unit 2, 49-51 River Esplanade Mooloolaba Queensland 4557 Australia http://www.bizpeponline.com/ David Morcom mail@bizpeponline.com David Morcom mail@bizpeponline.com mail@bizpeponline.com mail@bizpeponline.com mail@bizpeponline.com Queuing Model Excel 30 04 29 2010 69.00 Demo Minor Update Install and Uninstall Win2000,Win98,WinOther,WinServer,WinVista,WinVista x64,WinXP,Other English Evaluation Mode with Excel 2007 and Excel 97-2003 versions. Business Business::Project Management Microsoft Excel 300640 293 0.29 N Days queue, queuing, model, customer, staff, service, line, points, utilization, flow, maximize, minimize, costs, tool, software, business, profit, optimize, excel, bizpep Optimize service staff to minimize costs. Calculate the number of service staff to minimize service and waiting costs. Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization. Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction). The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers. http://www.bizpeponline.com/QueuingModel.html http://www.bizpeponline.com/QueuingModelReg.html http://www.bizpeponline.com/downloads/qme.jpg http://www.bizpeponline.com/images/bizpeponline32.gif http://www.bizpeponline.com/padinfo/padqme.xml http://www.bizpeponline.com/downloads/qme.zip http://www.bizpeponline.com/downloads/qme.exe You may freely distribute this software in Evaluation form without Registration Codes. Any software distributed must require the user to provide payment to Bizpep to maintain software beyond the Evaluation Period as originally designed. You may not sell or require payment in any form for Bizpep software. Evaluation software must be distributed without cost or penalty to the user. Software is provided free for Evaluation. Payment is required to Register and fully enable this software. The specific suitability of this software must be independently assessed. Software is provided as is, use is entirely at the users risk, and use acknowledges that Bizpep and all associated parties are held harmless from any claims or losses relating to software provided. Y 1.4 http://www.asp-shareware.org/pad/extensions/Affiliates.htm http://www.bizpep.com/affiliate.html 13620 13620-15